FAQs
Yes. We welcome same-day walk-ins and drop-offs because we understand that things happen last minute. If possible, please call ahead so our team can prepare for your pet’s arrival.
You can reschedule by replying to your confirmation email/text or by calling your Papaya Veterinary Care location directly. Our team will help you find the next available time that works for you.
We highly recommend considering pet insurance to help cover unexpected medical costs. There are many plan options, so choose one that fits your pet’s age and lifestyle.
Yes, Papaya Veterinary Care can help with travel certificates. Our Carmel Valley hospital handles both domestic and international certificates, while our Culver City location offers domestic certificates only. Travel certificates are not available at our Encinitas Emergency hospital. Please contact your preferred location in advance so we can guide you through the requirements and timeline for your destination.
For our general practice clients at Carmel Valley and Culver City, your pet’s medical records are always available through our secure online client portal. You can log in anytime to review visit notes, test results, and invoices.
If you’re transferring from another hospital, simply share their name with us — we’ll contact them directly to obtain your pet’s records and ensure a smooth transition.
We accept debit, credit, cash and Care Credit to make payments easy and flexible. Ask our team if you’d like information on financing options.
Frequently Asked Questions
What does the first exam include?
Our veterinary team will perform a comprehensive nose-to-tail exam, including an evaluation of your pet’s oral health. Based on the exam findings, the doctor will develop a personalized treatment plan and may recommend additional diagnostics tailored to your pet’s specific needs. We’ll take the time to explain why these tools are important to ensure your pet receives the highest quality care.
Do you offer alternative or holistic therapies?
Yes. We offer integrative options such as acupuncture, laser therapy, and cryotherapy at select locations. These can complement traditional treatments to promote healing and comfort—ask your veterinarian if they’re appropriate for your pet.
How are medications prescribed or dispensed from the hospital?
During onsite visits, our doctors can prescribe and dispense medications for your pet. For refills, you can use our online pharmacy for home delivery. If you have an urgent need, our team will coordinate with you to ensure prompt care.
What's the difference between urgent care and an emergency situation?
Urgent care is for non-life-threatening conditions that need prompt attention, like minor injuries, vomiting, or ear infections. Emergencies involve critical or life-threatening situations requiring advanced care—our emergency hospital handles both when needed.
Are grooming or boarding services available?
Although we don’t offer grooming, we can trim nails, sanitary clips, do ear cleans, and offer anal gland expression for your pet. Unfortunately, we don’t offer boarding services in any of our hospitals at this time.
Book Your Appointment Today – Expert Care for Your Pets!
Ready to give your furry friend the best care? Schedule your appointment with our dedicated team at a Papaya Veterinary Clinic. Our professional, kind, and caring staff are here to provide the best service for your precious pets.
